Privacy Policy

Our privacy policy explains how and why we collect, store, use and share personal information. It also explains your rights in relation to your personal information.

Data Protection

We collect use and store personal information in accordance with all applicable privacy and data protection legislation in the UK including the Data Protection Act 2018 and the General Data Protection Regulation. More information about how we collect use and store personal information is set out below:

What is personal information?

Information relating to an identified or identifiable individual is “personal information”.

Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic and biometric data, or data concerning health, sex life or sexual orientation is “special category personal information”.

Who we are

“We”, “us”, “our” refers to Crown Promotions and Removals Limited. When we collect, store and use personal information we are subject to the General Data Protection Regulation as the controller of that personal information.

Personal information we collect

We may collect and use the following personal information:

Your name and contact information, including email address and telephone number and company details or personal address details;
Information to enable us to check and verify your identity;
Your billing information, transaction and payment card information;
Information to enable us to undertake credit or other financial checks on you
Location data

Personal information is required to provide products and services to you. If you do not provide personal information we ask for, it may delay or prevent us from being able to do so.

How we collect personal information

We will collect personal information directly from you in person, by telephone, text or e-mail and or via our website apps.

We may also collect information from publicly accessible sources, or directly from a third party, or from a third party with your consent, from cookies on our website; or from our IT systems, including our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems.

How we use personal information

Under data protection law, we can only use your personal information if we have a lawful reason for doing so. This can be:

To comply with our legal and regulatory obligations;
For the performance of our contract with you or to take steps at your request before entering into a contract;
For our legitimate interests or those of a third party. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests; or
Where you have given consent.

Our lawful reasons for using personal information

To provide you with products and services;
To prevent and detect fraud against you or us;
Conducting checks to identify our customers and verify their identity;
Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business;
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies
Ensuring business policies are adhered to, for example, policies covering security and internet use;
Operational reasons, such as improving efficiency, training and quality control;
Ensuring the confidentiality of commercially sensitive information;
Statistical analysis to help us manage our business;
Preventing unauthorised access and modifications to systems;
Updating customer records;
Statutory returns;
Ensuring safe working practices, staff administration and assessments;
Marketing our services;

Use of special category personal information

The reasons listed above do not apply to special category personal information, which we will only process with your explicit consent.

Marketing or promotional communications

We may use your personal information to send you updates (by e-mail, text message, telephone or post) about our products and services.

We have a legitimate interest in processing your personal information for marketing or promotional purposes, so we usually do not need your consent. However, where consent is needed, we will ask for consent separately and clearly.

You have the right to opt out of receiving marketing or promotional communications from us at any time.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products /services in the future, or if there are changes in the law, regulation, or the structure of our business.

How we share personal information

We will not share your personal information with any other third party apart from third parties that we use to help run our business such as payment service providers, Local Authorities, Our insurers, bank and IT support company.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

Where we store personal information

Information may be kept at our offices, or any of the above parties mentioned above

How long we retain personal information

We will retain your personal information while we are providing products and services to you.

After that, we will keep your personal information for as long as is necessary to respond to any questions, complaints or claims made by you or on your behalf; to show that we treated you fairly, and to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy.

Transfer of personal information out of the EEA

We will not share your personal information outside the European Economic Area (EEA).

Your rights under data protection law

You have the following rights under data protection law:

The right to be provided with a copy of your personal information (the right of access);
The right to require us to correct any mistakes in your personal information;
The right to require us to delete your personal information in certain circumstances;
The right to require us to restrict processing of your personal information in certain circumstances;
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain circumstances;
The right to object at any time to your personal information being processed for direct marketing (including profiling); and in certain other situations to our continued processing of your personal information;
The right not to be subject to automated individual decision-making.

If you would like to exercise any of your rights, please contact us.

How we keep personal information secure

We have appropriate security measures to prevent personal information from being lost or used or accessed unlawfully. Only those who have a genuine business need to access personal information can see it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures to deal with a suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to contact us

If you have any questions or concerns about use of personal information, please contact us - our Data Protection Officer is Darren Holmes darren@crownpromotions.co.uk

How to make a complaint

We hope that our Data Protection Officer will be able to resolve any questions or concerns you may have about use of your information.

The supervisory authority for data protection complaints in the UK is the Information Commissioner who may be contacted at their website: https://ico.org.uk/concerns, or by telephone on 0303 123 1113.